We want you to be as satisfied with our products as much as we are. If you're not entirely happy with your order you can return it in an unused condition within 30 days of purchase. Please note you will be credited for the cost of the items and applicable taxes. Shipping and handling fees are not refundable.
For a refund or exchange please email us with your details and order number.
Our online returns department will contact you to confirm your request has been received. A return authorization number and address will be provided for you to ship the product back to us. Any items being shipped back for refund or exchange must be pre-paid by the customer and in their original or equivalent packaging. Please note Espe is not responsible for lost mail. We do not accept COD deliveries. Customers are responsible for all shipping and handling fees when making a return or exchange.
If you are shipping from the US please declare the item as "Defective Return – No Commercial Value " and $0 value as we will not accept packages that require customs/duty and taxes. These packages will be rejected at the border. We recommend using US Postal Service (USPS) for shipment back to our warehouse.
Our handbags and accessories are made from polyurethane, a durable synthetic leather that is animal-friendly. Polyurethane does not require much maintenance, will not crack in cold weather and remains flexible in temperatures as low as -32°C so it's perfect for harsh Canadian winters.
All our products are animal friendly PETA approved.
As our products are not leather, there is no need to use leather or suede spray. We recommend wiping gently with a damp cloth to clean.
If you're storing your handbag away for a long time, store it upright and stuff it with a rolled up towel so it will retain its shape and be good as new when you are ready to use it again.
Pen marks can often be removed with hair spray (try on a small unnoticeable area first)!
You can also keep your zippers working smoothly by running a bit of candle wax over the open teeth of the zipper.
We are a Canadian designed brand – our design team works diligently everyday in our Toronto studio to bring up-and-coming Canadian style to the world!
Our studios are located at
35a Wingold Avenue
North York, ON M6B 1P8
Toll Free 1.800.786.7690